Good Practice Guides

View good practice guidance for the sector.

Good Practice Guide - Dealing with Customer-initiated Aggression and Violence

Date: 22 Jul 2019
This guide supports government organisations to think about how they and their workers deal with the risk of aggressive customers.

Good Practice Guide - Basic Physical Security Fit-out

Date: 22 Jul 2019
This guide contains practical physical fit-out suggestions government organisations can use to mitigate the risk of customer-initiated violence in front-of-house service delivery spaces (i.e. Zones 1 and 2 primarily for interacting with customers).

Good Practice Guide - Adopting a Workplace Violence Policy

Date: 22 Jul 2019
This guide supports government organisations to take an effective stance against workplace violence and, in particular, whether to adopt a zero-tolerance approach to violence.

Mental health at work guide during COVID-19

Date: 20 Apr 2020
Mental health at work guide. This guide outlines the roles and responsibilities for agencies, managers and workers in managing mental health at work,