Good Practice Guides

This guide helps government organisations and government workers understand legal remedies for dealing with customers engaging in unacceptable behaviour such as harassment and stalking.

This guide supports government organisations to think about how they and their workers deal with the risk of aggressive customers.

This guide contains practical physical fit-out suggestions government organisations can use to mitigate the risk of customer-initiated violence in front-of-house service delivery spaces (i.e. Zones 1 and 2 primarily for interacting with customers).

This guide supports government organisations to take an effective stance against workplace violence and, in particular, whether to adopt a zero-tolerance approach to violence.

Mental health at work guide. This guide outlines the roles and responsibilities for agencies, managers and workers in managing mental health at work,