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Good Practice Guides
Good Practice Guides
View good practice guidance for the sector.
Good Practice Guide - Dealing with Harassment and Stalking
Date:
22 Jul 2019
This guide helps government organisations and government workers understand legal remedies for dealing with customers engaging in unacceptable behaviour such as harassment and stalking.
Good Practice Guide - Dealing with Customer-initiated Aggression and Violence
Date:
22 Jul 2019
This guide supports government organisations to think about how they and their workers deal with the risk of aggressive customers.
Good Practice Guide - Basic Physical Security Fit-out
Date:
22 Jul 2019
This guide contains practical physical fit-out suggestions government organisations can use to mitigate the risk of customer-initiated violence in front-of-house service delivery spaces (i.e. Zones 1 and 2 primarily for interacting with customers).
Good Practice Guide - Adopting a Workplace Violence Policy
Date:
22 Jul 2019
This guide supports government organisations to take an effective stance against workplace violence and, in particular, whether to adopt a zero-tolerance approach to violence.
Mental health at work guide during COVID-19
Date:
20 Apr 2020
Mental health at work guide. This guide outlines the roles and responsibilities for agencies, managers and workers in managing mental health at work,
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