Physical security

These questions have been developed to assist leaders to understand and explore the performance of their agencies in handling physical security issues related to violence and aggression, and potentially also to reflect on their own leadership across this domain. The questions are focused at governance level and are intended to help personal reflection, internal conversations, and thinking.

Different functions performed in front-facing service spaces carry with them differing risks. We have grouped the functions into the four following broad risk groupings. It is important to note that these groupings relate to particular functions and not agencies. Agencies may have multiple functions within their responsibilities and/or dynamic functions that flow in and out of these groups due to higher periodic risk exposure.

This note discusses the importance of balancing effective service design, delivery, and security.

This guide helps government organisations to think about locking down government workplaces.

This guide supports government organisations to think about how they might respond to the risk of hostage situations in government workplaces.

This guide provides information about how government organisations can respond to family violence in the workplace.

This guide contains practical physical fit-out suggestions government organisations can use to mitigate the risk of customer-initiated violence in front-of-house service delivery spaces (i.e. Zones 1 and 2 primarily for interacting with customers).

This guide supports government organisations to think about how they and their workers deal with the risk of aggressive customers.