Good practice guides

The Health and Safety Indicators and Measures Knowledge Bank (the Knowledge Bank) offers a range of indicators and measures that can be used to assess health and safety (H&S) performance of organisations.

The Knowledge Bank also provides guidance on how to choose suitable monitors and what can be used as a monitor within an organisation.

This guide supports government organisations to identify and manage people who primarily work alone or in isolated conditions. It provides some practical and written guidance on how to go about taking some basic steps to eliminate challenges and risks.

The purpose of this guide is to provide practical support to Public Service chief executives, and other senior leaders who are deemed to be officers under the Health and Safety at Work Act 2015 (the HSWA), with their governance accountabilities and ‘due diligence’ responsibilities.

Different functions performed in front-facing service spaces carry with them differing risks. We have grouped the functions into the four following broad risk groupings. It is important to note that these groupings relate to particular functions and not agencies. Agencies may have multiple functions within their responsibilities and/or dynamic functions that flow in and out of these groups due to higher periodic risk exposure.

This note discusses the importance of balancing effective service design, delivery, and security.

These questions have been developed to assist leaders to understand and explore the performance of their agencies in handling physical security issues related to violence and aggression, and potentially also to reflect on their own leadership across this domain. The questions are focused at governance level and are intended to help personal reflection, internal conversations, and thinking.